Schedule Move-In/Transfer

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In this task you will schedule the applicant/household to move or transfer into the unit on a specific date and create and mail third party verification forms. This creates a pending entry at the unit level so that you can not schedule any one else to move or transfer into that unit. It also creates a pending Move-In or Transfer for the applicant/household, so you cannot schedule them to move anywhere else. You can undo the scheduled Move-In/Transfer, if necessary.

 

If you need to use an existing household (i.e. - move-in a household into a new community) that was active in a community that has since become inactive in your database, you can contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 to have this household removed from the inactive community to be moved into an active community.

Prerequisites:

OR

 

The Move-In will fail if one of these conditions is not met.  Move-In may occur to a Blocked group, with override.  If a waitlist group is “Blocked” because a unit is locked out of layer, no eligible Household will be displayed—even if the user selects an income override.  The user must remove the lock from the unit to complete the Move-In.  If the desired combination does not pass compliance for one of the reasons above, the Income/Layer override checkbox can be used to bypass validations for minimums and maximums.  The scheduled move-in will move to the Authorize Override activity on Manage Vacancies.  When several funding programs that restrict rent based on income layers are combined, the tenant rent will be restricted to the lowest.  For example, it is possible for a household to be counted at 50% for the HOME program but 60% for the Federal Tax Credit program to satisfy the requirements at the federal 60% level.

How do you get here?

Occupancy and Compliance Manage Vacancies Tab Tasks Schedule Move-In/Transfer

 

Or

Household Detail General tab Tasks Schedule Move-In Household or Schedule Transfer

To schedule the Move-In from the manage vacancies screen. :

  1. Select the Date you wish to move the tenant in on.

  2. Click Next.

  3. Enter a Waitlist Comment.

  4. Select any Override Options as necessary.  You can override the Age Compliance Check, Income/Layer Compliance Check and RA (for USDA households).  If you choose to override compliance, your pending tenant will be placed in the Authorize Overrides To-Do List Activity.

  5. You may be prompted to set the income layer depending on your program, make the selection if necessary.

  6. Click Next.

  7. The next step will be to add/update references.

  8. Click Next.

  9. For Move-Ins, the next step will be to reserve Amenities.

  10. Click Next.

  11. On the Print Options step print the available documents for Reference and Verification forms.

  12. Click Finished to print selected forms and schedule the move-in.

 

To schedule the Transfer from the manage vacancies screen. :

  1. Enter the date of the new unit Move-In or select it from the drop-down calendar.

  2. Enter the date of the old unit Move-Out or select it from the drop-down calendar.  It should be the day before the new unit Move-In.

  3. Click Next.

  4. If you need to report any changes in household composition or assets, income and expenses, select the check box and click Next.

  5. Enter a Waitlist Comment and a Turnover Note.

  6. Click Next.

  7. The next step will be to add/update references.

  8. Click Next.

  9. On the Print Options step print the available documents for Reference and Verification forms.

  10. Click Finished to print selected forms and schedule the transfer.

You can schedule a Move-In from the household record :

  1. Navigate to the household you wish to move in.

  2. From the General tab of the household, click the Tasks button.

  3. Select the Schedule Move-In task.

  4. Enter the move-in date, then click Next.

  5. Select the waitlist entry from the top half of the screen and the unit that the household is moving into on the bottom half of the screen. Then click Next.

  6. You may be prompted to set the income layer depending on your program, make the selection if necessary.

  7. Enter a Waitlist Comment.

  8. Select any Override Options as necessary.

  9. Click Next.

  10. The next step will be to add/update references.

  11. Click Next.

  12. For Move-Ins, the next step will be to reserve Amenities.

  13. Click Next.

  14. On the Print Options step print the available documents for Reference and Verification forms.

  15. Click Finished to print selected forms and schedule the move-in.

To schedule the Transfer from the household record :

  1. Enter the date of the new unit Move-In or select it from the drop-down calendar.

  2. Enter the date of the old unit Move-Out or select it from the drop-down calendar.  It should be the day before the new unit Move-In.

  3. Click Next.

  4. If you need to report any changes in household composition or assets, income and expenses, select the check box and click Next.

  5. Enter a Waitlist Comment and a Turnover Note.

  6. Click Next.

  7. The next step will be to add/update references.

  8. Click Next.

  9. On the Print Options step print the available documents for Reference and Verification forms.

  10. Click Finished to print selected forms and schedule the transfer.

Frequently Asked Questions

Q. Can I change the unit or Move-In date later if I need to?

A. Yes, you can redo the schedule step to select a different date or undo it to change the unit.

Q. What are overrides for?

A. Overrides are used to schedule a Move-In when you have the approval to bypass a program requirement, such as renting a handicap unit to a non-handicap tenant if you don't have any eligible applicants.

Q. What happens if I use an override?

A. A request will be sent to your supervisor for approval and the schedule step will pass. You will not be able to move forward to the certify step until your request has been approved. If you are the supervisor your request will be approved automatically.

Troubleshooting:

My unit does not appear in the list of available units during the wizard

My applicant is not listed on the manage vacancies screen for that unit

My unit is not listed on the manage vacancies screen

The schedule process returns a failed message

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