Confirm Move-Out

This task is used to complete the Move-Out process for a household. It is performed the day of the Move-Out. If the household is also renting an Amenity, this task will confirm the return of that Amenity. This task will change the status of the household to "Former Household". The receivables will be ended and billing corrections will be made, if appropriate.This task will also trigger the availability of the Household Move-out Accounting Activity task, which includes refunding the security deposit. If the household whose move-out you are confirming has a repayment agreement that has not been completed, you can also choose whether to make the repayment agreement active or inactive.

Prerequisites:

• The tenant must be scheduled to Move-Out.

• The scheduled Move-Out date must not be in the future.

• For HUD properties - a move-out cannot be confirmed until next HAP is built.

• • Any move outs between the dates of the 1st through the 10th cannot be confirmed until the HAP has been built.  Because of 202C cut off dates, any move outs on the 1st or thereafter must be transmitted with the next HAP.  For e.g., if a HUD Section 8 tenant moves out on 11/5/09 this MO cannot be reported to HUD until the January HAP.  If the December HAP has not yet built, you will not be able to confirm the move out until this has been done.

  • You will receive the message "Cannot confirm move-out until the {Month} HAP is built."

How do you get here?

Occupancy and Compliance Manage Vacancies Tab Tasks Confirm Move-Out

or

Household Detail General Tab Tasks Confirm Move-Out

To Confirm the Move-Out:

1. Enter the forwarding address if you have the information.

2. Indicate if you would rent to this household again. Enter a note to indicate why or why not.

• If you indicate that you would not rent to this household again and they apply for any community in your portfolio in the future, a warning will be displayed when you process the application for the tenant advising you that they were a previous tenant, and a note was made stating you would not rent to them again. You can of course proceed with adding them to the waitlist, this note is simply for informational purposes.

4. If the household is in the Legal/Eviction Process (Occupancy and Compliance Detail > Legal), you are required to chose an Eviction Resolution (Household Evicted or Household Moved-Out).  Confirming the move-out will create a Legal Transaction for the household on their Household Detail > Legal tab indicating how the Eviction was resolved.

5. Click Next.

6. You will get a status box letting you know if this action has passed. You can close this result box by clicking the Close button.  If this action failed, you may need to make a correction based on the error message or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.

7. Select any documents that you need by placing a check in the box next to the document name.    Specify the number of copies you would like.

1. • You can also use the Select All and Deselect All links to help in making your selections.

   • Documents included in the "Move-out Household: Confirm Move-out" Document Group (System Administration > Maintain Documents - Maintain Document Groups) will be included in the list of available documents.

8. Click Finished to generate your documents.

• You can preview many of the documents in Microsoft Word and make changes before you print them. To do that, click the preview icon.

Related Topics:

Household Move Out Accounting Activity (Process Security Deposit)

Reschedule Move Out

Undo Move-Out