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Situation |
When to fix |
What to do |
Tasks to use to complete these steps |
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1. CA pays subsidy amount from prior cert instead of the new certification’s subsidy amount |
Fix on this HAP
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1) Find out the reason the cert is rejected 2) Delete it from the HAP 3) Resolve the problem with the CA 4) Go back through recertification wizard 5) Add it to the HAP 6) Send single transmission file
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Delete Selected Transaction and MAT Record Redo the Certification wizard |
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Fix on Next HAP
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1) Find out the reason the cert is rejected 2) Delete it from the HAP 3) Resolve the problem with the CA 4) Go back through recertification wizard 5) Leave it for transmission next month |
Delete Selected Transaction and MAT Record Redo the Certification wizard
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2. CA pays zero on a unit: will not pay subsidy on a new Move-In |
Fix on this HAP |
1) Find out the reason the Move-In is rejected 2) Delete the Move-In from the HAP 3) (Reschedule if Move-In date changes) Recertify and reconfirm the Move-In 4) Add revised Move-In Certification to the HAP 5) Send single transmission file
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Delete Selected Transaction and MAT Record |
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Fix on next HAP |
1) Find out the reason the Move-In is rejected 2) Delete the Move-In from the HAP 3) (Reschedule if Move-In date changes) Recertify and reconfirm the Move-In 4) Leave it for transmission next month
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3. CA pays zero on a unit and is withholding payment on a unit for the month the AR is due |
Fix on this HAP |
If the AR can be completed: Example 1) Complete the AR
Otherwise: 1) Terminate Assistance
Either way: 2) Add new cert to HAP 3) Build Single Transmission File
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Fix on Next HAP |
1) Terminate Assistance 2) Add new cert to HAP
When the AR is completed, the subsidy will be rebilled on the household and included as an adjustment.
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4. CA pays zero on a unit and is withholding payment on a unit when an AR is due but has continued to pay the old amount for one month or more |
Fix on this HAP |
1) Complete the AR 2) Add AR to HAP 3) Send single transmission file
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Fix on Next HAP |
You need to ”r;Hold Payment” |
In v7.2 this requires Bostonpost intervention to change the requested amount to 0 and leave the payment for next month. Be prepared to answer these questions: 1. Do you still have cert activity to correct and resubmit? 2. Is the payment amount held by CA supposed to be requested again on next month's HAP? 3. Will the payment amount held by CA be included in next month's payment? Create the overdue AR as soon as possible to eliminate this problem from occurring every month. |
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5. CA pays zero to withhold payment for some other reason than an overdue AR |
Fix on this HAP |
1) Find out the reason payment is withheld by the CA 2) Review Transaction tab
If certs are correct in Property Manager: 3) Use Build Single Transmission file to resend If certs are incorrect: 3) Redo incorrect certifications 4) Add fixed certifications to HAP 5) Send single transmission file
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(certification wizards) |
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Fix on Next HAP |
You need to ”r;Hold Payment” |
In v7.2 this requires Bostonpost intervention to change the HAP requested amount to 0 and leave the payment to be included next month. Be prepared to answer these questions: 1. Do you still have cert activity to correct and resubmit? 2. Is the payment amount held by CA supposed to be requested again on next month's HAP? 3. Will the payment amount held by CA be included in next month's payment? Resolve the problem with the CA as soon as possible to prevent this from occurring every month. |
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6. If the CA is requiring a new subsidy amount on a certification you have not included on the HAP |
Fix on this HAP |
You need to complete that certification in Property Manager and add it to the HAP. Is the Unit rent wrong?
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Certification wizard |
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7. Property Manager requested zero subsidy due to an error in billing history and the CA will pay the prior amount |
Fix on this HAP |
Research zero subsidy requested Rebill Household to correct billing event history
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In v7.2 this requires Bostonpost intervention to add the corrected event history to the current HAP. |