Reversing an event other than a paymentThis will completely reverse the payment. Select this option if you did not actually received the payment, it was a complete mistake and should not have been entered into the system.
This task should not be used if the payment is being reversed to due an NSF, in that case use the Record NSF for Selected Payment task.
Note: You may enter a note of explanation. This field is optional.
Click Finished.
An Overall Status window will pop up with a Passed or Failed message and display any GL entries that were created.
If it failed you may need to make a correction or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.
If it passed click Close.
Select this option if you did actually receive the payment, but need to re-apply it.
There are three options for re-application, click the radio button next to the option you want:
Automatically create an unapplied payment for the same household: This will undo any application of the payment and create an unapplied payment that will appear in Open Items. You can then use the Apply Credits task to apply the payment at your discretion. When a payment includes both an amount applied against a receivable and an amount applied against a security deposit, the unapplied payment created will be on the receivable side, instead of creating an Unapplied Deposit.
Click Finished.
An Overall Status window will pop up with a Passed or Failed message and display any GL entries that were created.
If it failed you may need to make a correction or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.
If it passed click Close.
Reapply the payment to the same household: This will allow you to re-apply the payment to outstanding open items in the household other than the open items the payment was originally applied to.
Click Next.
The Apply Payment window will appear showing all current outstanding items.
Check off the items you want to pay under the Pay? column on the left.
If no outstanding open items appear you will need to click the Prev button and choose the Automatically create an unapplied payment for the same household option.
Click Finished.
An Overall Status window will pop up with a Passed or Failed message and display any GL entries that were created.
If it failed you may need to make a correction or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.
If it passed click Close.
Reapply the payment to a different household: This will allow you to re-apply the payment to outstanding items in an entirely different household. Perhaps there are tenants with the same name and a payment was posted to the wrong household.
Click Next.
The Apply Payment window will appear. Enter the Household ID if you know it, or click on the Name box and begin typing the last name of the tenant to find the correct household.
Check off the items you want to pay under the Pay? column on the left.
Click Finished.
An Overall Status window will pop up with a Passed or Failed message and display any GL entries that were created.
If it failed you may need to make a correction or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.
If it passed click Close.
There is a SUBSEQUENT ACTIVITY WARNING message on the Reverse Event screen
There is a STOP - SUBSEQUENT ACTIVITY ERROR message on the Reverse Event screen
Reversing an event other than a payment