Payments Tab Select Batch History in the Batch Option field
This task is used to reverse a payment entirely if you did not actually receive it or received it for the incorrect amount, or to re-apply a payment that was applied incorrectly when it was posted/processed.
You cannot reverse an entire payment batch with this task. You must reverse each payment in the batch.
If the total amount of the payment batch is incorrect, you need to reverse each payment in the batch and re-record it with a new payment batch.
You can only reverse a subsidy payment completely as if it had never been received, even if it was misapplied. If the payment was actually received, but misapplied you will need to reverse it and then re-receive it using the Start New Payment Batch task. Remember to use the same dates you used in the original payment batch.
You cannot reverse payments in a Subsidy-HAP Request payment batch, as HAP Requests are reconciled in Property Manager prior to posting the payment batch, ensuring that HAP subsidy payments are applied correctly. This will prevent you from incorrectly reversing a subsidy payment that was paid as part of an approved HAP Request.
For Subsidy - HAP Request batches, the Adjust Posted Payment task is not available. If the most recent Subsidy - HAP Request processed payment batch needs to be reversed because it is incorrect and needs to be redone, contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance and they will reverse the payment batch for you so that you can reprocess it correctly.
This task is available only for payments in batches that have been posted/processed.
Accounting Detail Payments Tab Select Batch History in the Batch Option field
Select the date range that covers the period when the payment you want to adjust was processed.
Click Refresh to display the payment batch that contains the payment you want to adjust.
Highlight the batch and then highlight the payment you want to adjust in the Batch Contents below.
Click the Tasks button and select Adjust Posted Payment
A screen will appear with reversal options:
This will completely reverse the payment. Choose this option if you did not actually received the payment, it was a complete mistake and should not have been entered into the system.
This task should not be used if the payment is being reversed to due an NSF, in that case use the Record NSF for Selected Payment task.
Note: You may enter a note of explanation. This field is optional.
Click Finished.
An Overall Status window will pop up with a Passed or Failed message and display any GL entries that were created.
If it failed you may need to make a correction or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.
If it passed click Close.
Select this option if you did actually receive the payment, but need to re-apply it.
There are three options for re-application, click the radio button next to the option you want:
Automatically create an unapplied payment for the same household: This will undo any application of the payment and create an unapplied payment that will appear in Open Items. You can then use the Apply Credits task to apply the payment at your discretion.
Click Finished.
An Overall Status window will pop up with a Passed or Failed message and display any GL entries that were created.
If it failed you may need to make a correction or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.
If it passed click Close.
Reapply the payment to the same household: This will allow you to re-apply the payment to outstanding open items in the household with an event date the same as the payment date or older, and open items other than those the payment was originally applied to.
Click Next.
The Apply Payment window will appear showing all current outstanding items.
Check off the items you want to pay under the Pay? column on the left.
If no outstanding open items appear you will need to click the Prev button and choose the Automatically create an unapplied payment for the same household option.
Click Finished.
An Overall Status window will pop up with a Passed or Failed message and display any GL entries that were created.
If it failed you may need to make a correction or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.
If it passed click Close.
Reapply the payment to a different household: This will allow you to re-apply the payment to outstanding items in an entirely different household. Perhaps there are tenants with the same name and a payment was posted to the wrong household.
Click Next.
The Apply Payment window will appear. Enter the Household ID if you know it, or click on the Name box and begin typing the last name of the tenant to find the correct household.
Check off the items you want to pay under the Pay? column on the left.
Click Finished.
An Overall Status window will pop up with a Passed or Failed message and display any GL entries that were created.
If it failed you may need to make a correction or contact Bostonpost Client Support at myMRI or contact a Client Support Analyst directly at (877) 579-8896 for assistance.
If it passed click Close.
