Go to Household/Accounting/Subsidy tab to review Event History. Look for subsidy billed with an Event date that matches the HAP date. If there is no billing, or the sum of all billing and billing correction events adds up to 0.00 or an incorrect amount, look for a Current Scheduled Item (upper right section of the Household/Accounting/Subsidy tab) effective for the HAP Date.
If the correct amount appears on the Current Scheduled Item, use the Rebill Household task to correct event history. Verify that a new Billing Correction was added to event history for the right amount of subsidy. If so, you can rebuild your HAP and subsidy should be requested for that unit. Show me an example
If no Current Scheduled Item is effective, or the amount is incorrect, go back to the transaction tab to review the signed cert in effect for the HAP date.
The transaction tab should have a signed cert that reflects the correct subsidy to be requested effective on the HAP date.
The Household/Accounting/Subsidy tab Current Scheduled Item should reflect the correct subsidy amount.
The Event History should show that subsidy amount being billed on Billing or Billing Correction events.